Verifixed, LLC was started by dentists Dr. Mai and Dr. Charolia and office manager Khoa Nguyen that see the benefits of having the insurance verification outsourced. Every year, changes in insurance rules on coverage make it harder for dental offices to get accurate patient estimates. After having the office staff verify insurances in their own offices, founders Dr. Mai and Dr. Charolia realized that long hold times and increasing complexity of insurance codes occupied an enormous amount of staff time that could be used towards relationship building with patients, getting more accurate estimation of benefits and overall better experience for the patient.
Removing verifications from staff’s list, gave the staff time to focus on tasks requiring direct patient interaction. After unsuccessfully searching for a service that included the details that were required in the verification, Verifixed was started. We have constantly worked on improving the level of detail that we can obtain on each verification so offices can have all the information needed to provide patients with accurate estimates which in turn leads to smoother treatment plan presentations and better collection rates. Our Full insurance breakdown includes [x number of] codes with frequency and history for each code. When patients return for their treatment or recall appointments our offices will request a partial breakdown focused on the specific treatment codes.
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